Data Collection and Usage
EPYC X collects and processes data to deliver AI-enhanced digital experiences and optimize intelligent automation solutions. Our data collection practices are designed to support enterprise-grade outcomes while maintaining strict privacy controls.
Types of Data We Collect
- Experience Data: User interactions, behavioral patterns, and engagement metrics from AI-enhanced interfaces
- Performance Data: System metrics, conversion rates, and optimization indicators from intelligent platforms
- Business Data: Operational metrics, workflow efficiency measures, and outcome-based performance indicators
- Technical Data: Platform usage, API interactions, and integration performance across AI-powered systems
All data collection aligns with our AI-native methodology and enterprise-grade governance standards, ensuring regulatory compliance across Banking, Healthcare, and other regulated industries.
AI and Machine Learning Data Processing
Our intelligent automation and AI-enhanced experiences rely on sophisticated data processing to deliver predictive insights and adaptive user journeys.
AI Model Training and Optimization
- Behavioral pattern recognition for experience personalization
- Predictive analytics for user journey optimization
- Intelligent workflow automation based on usage patterns
- Continuous learning systems for platform improvement
Data Anonymization and Security
- Advanced data anonymization techniques for AI training datasets
- Secure data aggregation with privacy-by-design principles
- Model training isolation to prevent data leakage
- SOC2/ISO-compliant data handling procedures
Enterprise Client Data Protection
EPYC X maintains the highest standards of data security and confidentiality for our enterprise clients across all industry verticals.
Industry-Specific Compliance
- Banking & Financial Services: FCA, RBI, IRDAI, SEC/FINRA compliance with robust identity and data controls
- Healthcare: HIPAA/NHS-first patterns with data residency awareness and audit trails
- Enterprise SaaS: Multi-tenant security with data segregation and access controls
- Public Sector: Government-grade data protection with transparent service metrics
Security Measures
- End-to-end encryption for all data transmissions
- Zero-trust architecture with multi-factor authentication
- Regular security audits and penetration testing
- Incident response protocols with 99.9%+ availability standards
Data Sharing and Third-Party Access
Our global delivery model and AI technology partnerships require controlled data sharing under strict governance protocols.
Authorized Data Sharing
- Internal teams across US/UK/Germany client leadership and India delivery hubs
- Approved AI platform partners for model training and optimization
- Cloud infrastructure providers with enterprise-grade security certifications
- Regulatory authorities when required by compliance mandates
Data Transfer Safeguards
- Standard contractual clauses for international transfers
- Data processing agreements with all third-party providers
- Regular audits of data handling practices
- Immediate breach notification procedures
Data Retention and Deletion
We maintain clear data retention policies that balance business needs with privacy rights and regulatory requirements.
Retention Periods
- Project Data: Retained for project duration plus 3 years for optimization insights
- AI Training Data: Anonymized data retained for continuous model improvement
- Performance Analytics: Aggregated metrics retained for 5 years for trend analysis
- Compliance Records: Maintained per regulatory requirements (typically 7-10 years)
Data Deletion Procedures
- Automated deletion workflows triggered by retention schedule
- Secure data wiping following industry best practices
- Client-requested deletion within 30 days of verified request
- Audit trails maintained for all deletion activities
Your Rights and Controls
We provide comprehensive data rights management aligned with global privacy regulations and enterprise governance standards.
Data Subject Rights
- Access: Request copies of personal data and processing activities
- Correction: Update or modify inaccurate personal information
- Deletion: Request removal of personal data (right to be forgotten)
- Portability: Receive data in machine-readable format
- Restriction: Limit processing of personal data
- Objection: Opt-out of specific data processing activities
AI Processing Controls
- Opt-out mechanisms for AI-driven personalization
- Transparency reports on AI decision-making
- Human review options for automated processing
- Model explainability for AI-powered recommendations
Regulatory Compliance and Governance
Our compliance framework ensures adherence to global privacy regulations and industry-specific requirements across all AI-enhanced solutions.
Global Privacy Compliance
- GDPR: Full compliance for EU data subjects and processing
- CCPA: California privacy rights and consumer protections
- PIPEDA: Canadian privacy legislation compliance
- LGPD: Brazilian data protection requirements
Governance Framework
- Regular privacy impact assessments for AI implementations
- Data protection officer oversight and guidance
- Quarterly compliance audits and reporting
- Continuous monitoring of regulatory changes
Our AI governance framework includes model risk controls, explainability requirements, and bias detection mechanisms to ensure ethical and compliant AI deployment.
Policy Updates
We regularly review and update our data usage terms to reflect evolving AI capabilities, regulatory requirements, and industry best practices.
Policy Updates
- Annual comprehensive review of all data practices
- Immediate updates for regulatory changes
- 30-day advance notice for material changes
- Version control and change history maintenance
Effective Date: This policy is effective as of January 2025 and supersedes all previous versions.
Last Updated: January 2025
Data Privacy Contact
For questions about data usage, privacy rights, or compliance matters, contact our data protection team.
General Inquiries
For any kind of general queries, feel free to drop us a mail on : team@epyc.in